Need help with your order, delivery or a product?
You’ll find quick answers to the most common questions below.
If you still need help, just reach out using the contact form at the bottom of the page — our team will be happy to help.
Frequently asked questions
Yes — all prices on our website include VAT, in accordance with the applicable legislation of your country.
The price you see is the final price you pay.
Delivery times may vary depending on your location.
Orders are typically delivered within a few business days after dispatch, but in some cases it may take longer depending on the destination country and carrier.
Once your order is shipped, you will receive a tracking link to follow your delivery.
Shipping costs are estimated at checkout based on your location.
We aim to keep shipping rates fair and consistent across Europe.
No — you will not have to pay any customs or import duties for orders shipped within the European Union.
All orders are shipped from within the EU.
If your order hasn’t arrived yet, we recommend first checking the tracking link provided in your shipping confirmation email.
In some cases, deliveries may take a bit longer depending on the carrier and destination.
If your order seems delayed or the tracking hasn’t updated for a while, please contact us using the form below and include your order number — we’ll be happy to help.
We’re sorry to hear that.
Please contact us using the form below and include your order number, along with a brief description of the issue. If possible, please also attach photos of the item.
Our team will review your case and help resolve it as quickly as possible.
A preorder allows you to reserve an item before it is officially released or available in stock.
The estimated shipping date is usually indicated on the product page. Please note that release dates are estimates and may change due to production or supplier delays.
Orders containing preorder items will only be shipped once all items are available.
